Returns Policy

On line Purchases – Items returned within the fourteen-day cooling-off period

Under the ‘Consumer Contracts Regulations’ (The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), you have a 14 day ‘cooling-off period’ after you have received the goods.

The Regulations states that you the consumer has 14 days, commencing the day after delivery, to inform us of your wish to cancel your purchase and to return the goods. You then have a further 14 days from the date of that communication in which to actually return the goods to us.

The right to return is unconditional and cannot be refused, but we are able to deduct a reasonable charge for diminished value in the goods, caused by the consumer handling them beyond what is necessary to establish their nature, characteristics, and function. The general test is whether the goods have been handled in a way beyond what would be reasonably allowed in a shop. 

Where you are withdrawing from your purchase within the fourteen-day cooling-off period, and there has been no error on our part, we will refund the cost of the item (after deduction of any reasonable diminished charge, if necessary) and the cost of sending the item to you as follows:

• where you are returning an item that was part of a larger order, we’ll refund the per-item charge for the item that you incurred at the time of order.
• where you are returning an entire order, we will refund applicable per-item delivery charges and the per-delivery charge that you incurred.
• we will refund only our standard postage charges for all items delivered. 
• where we collect an item from you, we reserve the right to recover the costs of collection from you.
• You will be liable and pay for the items to be returned to Electronics for Adventure. We cannot be held responsible for returns lost in the post.

Please return with all original packaging and paperwork.

In Person Purchases

Items purchased in person are not covered by the 14 day cooling off period and can not, therefore be returned for refund for this reason.

This does not affect your right to return faulty items. Damaged and/or defective item

In the event that you receive a damaged or, defective item, please contact us (info@electronicsforadventure.co.uk) 

Under the Consumer Rights Act 2015:

• You have the right to a full refund within 30 days of taking delivery of items that are of unsatisfactory quality, unfit for purpose, or not as described. (This does not apply to digital downloads) 
• We will repair or replace any defective or faulty item within six months of purchase 
• You can also use your guarantee or warranty if your product develops a fault 

If you are returning an item because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.

We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

In the event of receiving a damaged, defective or wrong item you must return the original item to Electronics for Adventure before we can despatch the replacement item. We reserve the right to charge the price of the original order if you do not return the original item to us within 30 days.

If the item becomes defective (after 30 days of receipt)

Please contact us (info@electronicsforadventure.co.uk) so we can better advise you. 

Please keep all the warranty information that accompanies your item as this may be required by the manufacturer, should there be a fault. The manufacturer will be in a better position than the retailer to offer assistance with technical problems affecting its products.

In the unlikely event that you have a faulty item, you will find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. 

If we sent you an item you did not order (an “incorrect” item)

Mistakes do happen from time to time, after all, we are only human!

As soon as you find out we’ve sent you an incorrect item please contact us (info@electronicsforadventure.co.uk). We will ask that you send the incorrect item back to us and we will send the correct item out to you with your covering postage too. 

When will I receive my Refund? 

Our refunds policy does not affect your statutory rights.

When you send your item back to us, we will process the returned item then notify you via e-mail of your refund.

You can expect a refund in the same form of payment originally used for purchase within 7 – 10 days of our receiving your return.

As we do not hold your card details on file we may have to contact you to get these, so we can refund a debit or credit card. 

Nitecore

All our products come with a 14-day refund or exchange guarantee, although we may be unable to refund any postage costs incurred. We do our utmost to ensure that you receive your order in pristine condition.

To qualify for a refund or exchange the product must be in new and unused condition and in its original packaging. We recommend that you return items using recorded delivery. Please ensure items being returned have a note clearly stating order number and reason for return. If this is not carried out it can delay the processing of the refund or exchange. This does not affect your statutory rights.

In the unlikely event that a product arrives damaged or faulty, please send an e-mail to sales@nitecore.co.uk. We give you a returns number and a refund or replacement will be processed within 7 days of us receiving the returned item(s). This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

Any order shortages should be reported within 2 working days of receiving the order. If an order is received incomplete please keep the packaging.

Please note: We are unable to accept returned power banks or batteries once they have been opened from their package. Please make sure the batteries are compatible with your device before opening.